The business need
The business needed a clearer way to organize information and documents associated with travel applications.
The work
Indians Travel Visa is a portal project around travel-document and application workflows. Applicants need understandable steps, while staff need an organized view of the information associated with each application.
The recorded scope covers application records, document workflows and a user portal. The approach is to make requested information and application states clear. The system supports administration; it should not imply that submitting information guarantees a visa or a decision by an external authority.
From the brief to the handover
Our approach to Indians Travel Visa
How we approach a brief like this, from planning the work to reviewing the complete experience.
Map the application information
Separate applicant details, document requirements and staff tasks so each screen has a specific purpose.
Design the applicant and staff views
Show people what they need to provide while giving staff the agreed controls for reviewing application records.
Check incomplete submissions
Review missing documents, corrections and status wording using test records, with access appropriate to each role.
Working on something similar?
Tell us about your business and the requirements. We can discuss which parts of the approach are relevant to your project.